Privacy Policy

Last updated: January 28, 2026

1. Introduction

Ping Protocol ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this policy carefully. By using Ping Protocol, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, username, and preferences when you create an account
  • Communication Data: Messages you send to us via Telegram, email, or other channels
  • Alert Preferences: Your configured alert settings, watchlists, and notification preferences

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on the platform
  • Device Information: Browser type, operating system, device type
  • Log Data: IP address, access times, referring URLs
  • Cookies: Session and preference cookies (see Section 7)

2.3 Information We Do NOT Collect

  • Wallet private keys or seed phrases
  • Direct access to your cryptocurrency wallets
  • Your trading transactions or balances
  • Financial account information

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Send you alerts and notifications based on your preferences
  • Respond to your inquiries and support requests
  • Analyze usage patterns to enhance user experience
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal obligations
  • Send important updates about the Service (you can opt out of marketing communications)

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: Third parties that help us operate the platform (hosting, analytics, email delivery)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Protection of Rights: To protect the rights, property, or safety of Ping Protocol, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit (TLS/SSL)
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Usage Data: Aggregated and anonymized after 12 months
  • Communication Records: Retained for up to 24 months

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage
  • Improve performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

Types of Cookies We Use

  • Essential Cookies: Required for the platform to function
  • Preference Cookies: Remember your settings and choices
  • Analytics Cookies: Help us understand how users interact with the platform

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us via the channels listed in Section 12.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Ping Protocol is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us via: